Refund policy

Please note: All Ceren Ocak pieces are made-to-order and specially crafted for you.
For this reason, returns are not accepted under any circumstances.

However, you are entitled to ONE exchange per order, under the conditions outlined below.

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Exchange Policy (No Returns)

– You can exchange the size or model once, within 7 days of receiving your order.

– To request an exchange, please send an e-mail to info@cerenocak.com with your full name, order number, and the reason for exchange.

– Exchange requests sent without an e-mail will not be accepted.

– Once your request is approved, we will provide you with a Fedex return label and shipping address.

– If you choose to ship the product back via another courier, you will be responsible for all shipping fees.

– Once we receive and approve the product, your one-time exchange will be sent free of charge.

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Important Notes

– No refunds are available, only a one-time exchange is allowed per order.

– Items must be unused, with all original tags, packaging, and no signs of wear (stains, odors, damage).

– Items tried on or purchased in-store cannot be exchanged.

– Free/promotional items are not eligible for exchange unless returned as a full set.

– Products sent without proper packaging or without prior exchange request will be rejected and returned with shipping cost charged to the customer.

– Customers are responsible for the item until it safely arrives at our warehouse. Damaged or lost items during shipping are not our responsibility.

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Thank you for choosing Ceren Ocak.
We appreciate your understanding of our custom-made production process.